BOOKING + CANCELLATION POLICY

ALL APPOINTMENTS REQUIRE A CREDIT CARD TO HOLD YOUR TIME SLOT. THIS CARD WILL NOT BE CHARGED UNLESS THE CANCELLATION POLICY APPLIES.

• CANCELLATION POLICY IS 48HR NOTICE. LATE CANCELS ARE SUBJECT TO A 50% OF SERVICE FEE. same day cancellations (including sick clients) AND NO SHOWS WILL BE CHARGED 100% OF THE SERVICE. NO-SHOWS ARE ASSUMED IF 5-10 MINUTES LATE DEPENDENT ON SERVICE.

• CREDIT CARD WILL NOT BE CHARGED UNLESS YOU CANCEL AFTER 48HRS BEFORE YOUR APPOINTMENT OR NO SHOW YOUR APPOINTMENT

• IF YOU HAVE ANY IDEAS OR REQUESTS PLEASE SUBMIT WITH BOOKING.

• If you have ANY covid-19, cold, flu symptoms or have been around anyone, PLEASE reschedule your appointment!

• Remove all eye makeup prior to your lash or facial appointment + cleanse your lash extensions.

• Please only bring yourself to your appointment.

• Please text when you arrive to your appointment. No waiting in studio will be allowed.

CONTRAINDICATIONS

LASH EXTENSION CONTRAINDICATIONS

• Hypersensitive skin

• Previous reaction to lash extensions

• Any contagious skin conditions on or around the eyes or eyelids.

• Conjunctivitis

• Eye injuries/bruising (wait until it's healed completely)

• Diseases such as: madarosis (lack of eyelashes), blepharitis, distichiasis, trichiasis, trichotillomania, alopecia

• Use of prescribed medicated eye drops or ointment

• Undiagnosed lumps

• Stye

• Diabetic Retinopathy

• Hay fever

CONTRAINDICATIONS + SPECIAL CARE (REQUIRES A DOCTORS REFERRAL)

• Pregnant and/or Breast-Feeding

• Recent Lasik Surgery

• Dry Eye Syndrome

• Glaucoma

• Post Chemotherapy

• Vitamins/Hormones

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LASH LIFT + BROW LAMINATION CONTRAINDICATIONS

• Cataract (a clouding of the natural lens in one or both eyes leading to decreased vision)

• Cysts ( A dust is a lump of the upper or lower eyelid caused by obstruction and inflammation of an oil gland of the eyelid. )

• Diabetic Retinopathy ( a medical condition in which damage occurs to the retina due to diabetes)

• Glaucoma

• Herpes Simplex

• Blepharitis ( An ocular condition characterized by chronic inflammation of the eyelid )

• Hordeola/Stye/Styes ( A small collection of puss/abscess on the eyelid )

• Skin Disease, Skin Trauma, Cuts, Abrasions, Burns, and Swelling in the immediate area.

• Skin Disorders in the general eye area. ( Dermatitis, Xanthelasma, Syringoma )

• Eye Infections ( Impetigo, Conjunctivitis )

• Eye Inflammation ( Uveitis )

• Recent surgeries around the eyes, head, or face.

• Scar Tissue

• Watery Eyes

• Hypersensitive Skin/Eyes

• Keratitis ( Inflammation of the cornea of the eye )

• Cancer or those undergoing Chemotherapy

• Alopecia ( Loss of hair )

• Trichotillomania ( Classified as an impulse control disorder )

• Bells Palsy or any condition that makes closing or opening the eye(s) difficult.

• Any disease/disorder that causes shaking twitching or erratic movements.

Contraindications and Special Care (REQUIRES A DOCTORS REFERRAL)

• Pregnant and/or Breast-Feeding

• Recent Lasik Surgery

• Dry Eye Syndrome

• Glaucoma

• Post Chemotherapy

• Vitamins/Hormones

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waxing CONTRAINDICATIONS

If you are currently using any of the following prescription medications, you cannot receive a waxing service. Discontinue use of these medications for a minimum of three (3) months prior to waxing. The exception is Accutane: You must be off this medication for a minimum of one (1) year prior to waxing.

• Accutane (Acne medication)

• Adapalene (Acne medication)

• Alustra (Retin A)

• Avage (Acne medication)

• Avita (Retin A)

• Azelex (Peeling agent)

• Clindamycin

• Differin (Acne medication)

• Doxycycline

• Erythromycin

• Isotretinoin (like Accutane)

• Madifloxicine

• Metronidazole

• Prednisone

• Renova (Retin A)

• Retin A (Acne and Anti-aging medication)

• Tazarac (Acne medication)

• Tazarotene (Tazorac)

• Tetracycline

• Tretinoin (Retin A)

Please stop use of the following products for 5-7 days prior to waxing. Thin, sensitive skin is more vulnerable to lifting and sensitivity during waxing.

• Other acne medications not listed above

• Alpha Hydroxy Acids (Glycolic, Lactic)

• Oral Antibiotics

• Topical Antibiotics

• Retinol

• Salicylic Acids

• Any acid based products

• Exfoliants

THESE PRECAUTIONS AND CONSIDERATIONS SHOULD ALWAYS BE FOLLOWED

• You must wait a minimum of seven (7) days before waxing after a light chemical peel or microdermabrasion

• No waxing if you have had a laser skin resurfacing within the past year

• No waxing if you have had a physician administered peel within the past two (2) years

• Women may experience extra sensitivity to waxing up to a week prior to the beginning of their period

• No waxing on sunburned skin

• No waxing on irritated areas

THESE FACTORS ARE KNOWN TO MAKE WAXING MORE PRONE TO “SKIN LIFTING”

• Taking blood-thinning medications

• Taking drugs for autoimmune disease

• Medications for Lupus

• Taking prednisone or steroids

• Psoriasis, eczema, or other chronic skin diseases

• Recent cosmetic or reconstructive surgery

• Recent laser skin treatment

• Severe varicose leg veins

• Rosacea or very sensitive skin

• History of cold sores or fever blisters (waxing can cause a flare-up)

• Using hydroquinone

• Recent surgical peel, microdermabrasion or chemical peel using glycolic, alpha hydroxy, or salicylic acid, or other acid-based products

WHEN TO BE CAUTIOUS

• You’re pregnant, taking birth control, hormone replacement, or antibiotics. Your skin may be more sensitive to waxing.

• Smokers or those with Rosacea. Waxing can irritate dilated capillaries (weak or broken blood vessels) which are common with smokers or people with Rosacea. If the capillaries are very red, stay away from waxing that area.

• You take blood thinners, have diabetes, phlebitis or want post-cancer hair growth in the side-burn area removed. These all relate to medical conditions so first get a doctors approval before waxing. And bring in said approval on doctors letterhead.

• The use of powerful exfoliators on your skin. Salicylic, alpha-hydroxy acid, etc.

• You use any product with white willow bark. White willow bark extract and enzymes all strip cells from the skin. It’s too much exfoliation combined with waxing and could make the skin red, bleed or even lift and turn scabby. 

• You recently consumed a lot of caffeine. This stimulant in your system can cause skin to be extra sensitive to waxing. Meaning you could get more red or inflamed than usual. 

• Stop using the above products in the area getting waxed for at least 5-7 days before, and 3-4 days after waxing. If the alpha-hydroxy is over 8% then you should wait months before safely waxing.

LASH LIFT AFTERCARE

• DO NOT APPLY MAKEUP OR RECEIVE ANY OTHER EYE TREATMENTS FOR 24HRS

• TRY TO AVOID PUTTING CONTACT LENSES BACK IN FOR THE REST OF THE DAY

• AVOID SWIMMING/SAUNAS FOR 24HRS

• KEEP LASHES DRY FOR 24HRS

• AVOID MASCARA FOR 48HRS

• USE A LASH CONDITIONER DAILY - WE RECOMMEND THE RITUAL BROW + LASH TREATMENT OR CASTOR OIL

• AVOID RUBBING/TOUCHING YOUR LASHES

• AVOID USE OF LASH CURLER FOR AT LEAST 6 WEEKS

• AVOID LASH GROWTH SERUM FOR AT LEAST 6 WEEKS

BROW LAMINATION AFTERCARE

• DO NOT APPLY MAKEUP OR RECEIVE ANY OTHER BROW TREATMENTS FOR 24HRS

• AVOID SWIMMING/SAUNAS FOR 24HRS

• KEEP BROWS DRY FOR 24HRS

• USE A BROW CONDITIONER DAILY - WE RECOMMEND THE RITUAL BROW + LASH TREATMENT OR CASTOR OIL

• AVOID RUBBING/TOUCHING YOUR BROWS

• AVOID PROLONGED EXPOSURE TO DIRECT SUNLIGHT OR HEAT

• TWEEZING BETWEEN APPOINTMENTS IS TO BE AVOIDED TO MAINTAIN THE BEST LONG TERM SHAPE

• DO NOT APPLY RETINOL/RETIN-A/AHA OR EXFOLIATE FOR 5 DAYS BEFORE/AFTER TREATMENT

• DO NOT APPLY FACE TANING PRODUCTS FOR 48HRS BEFORE/AFTER TREATMENT

LASH EXTENSION AFTERCARE

• DO NOT GET LASHES WET FOR 24 HOURS

• DO NOT USE MASCARA ON YOUR LASH EXTENSIONS

• DO NOT PICK OR PULL ON YOUR EXTENSIONS

• BRUSH YOUR LASHES DAILY

• WASH AND RINSE LASHES DAILY WITH LASH CLEANSER, USING CLEANSING BRUSHES

• AVOID EYE MAKEUP AND CREAMS WITH OILS

• WHEN CHOOSING EYELINER, CHOOSE POWDER EYELINER OR WATER-BASED LIQUIDS

• TRY TO SLEEP ON YOUR SIDE OR BACK TO AVOID SQUISHING YOUR LASHES

• REMEMBER YOUR LIFESTYLE AND ACTIVITIES SUCH AS EXERCISE, SWIMMING,

• HOT YOGA, ETC. WILL AFFECT YOUR LASH RETENTION

• REMEMBER TO RE-BOOK YOUR FILLS WITHIN 2-3 WEEKS

LASH EXTENSION CLEANING POLICY

Please come to your appointment clean, makeup free eyes, with no build up on the lash line.

• Follow all aftercare procedures in order to insure the health of your natural lashes.

• Wash and brush daily with a lash approved cleanser. We sell all products you need in the studio!

• If you do not properly cleanse, It will damage the health of your natural lashes and the new lashes ready to grow in will be suffocated, weak and not grow back the same.

• It will close all of your beautiful fans that give volume such a specific look.

• It will break down the glue, so perfectly good fans come loose and fall off at your appointment. This can make you well under 60% required for fills - too many lashes and not enough time!

• It will leave dead skin and oily residue on your lashes which make it IMPOSSIBLE to apply new fans! They literally cling to any debris or film instead of adhering to your natural lash and I will be forced to reschedule you for a later time or start over with a new set.

FILL VS. FULL LASH SET

YOU MUST HAVE 60% OF YOUR EXTENSIONS LEFT AT THE TIME OF YOUR FILL TO BE CONSIDERED MAINTENANCE. IF YOU DO NOT, YOU WILL BE ASKED TO RESCHEDULE FOR A FULL LASH SET!

LASH FILLS ARE REQUIRED EVERY 2-3 WEEKS. THIS IS DUE TO THE FACT THAT WE WILL NOT HAVE ADEQUATE TIME TO FILL YOUR LASHES TO 100% FULL. ANY FILL SERVICES SCHEDULED OVER THE 21 DAY MARK FROM A PREVIOUS APPOINTMENT (UNLESS AUTHORIZED) MUST SCHEDULE A FULL LASH SET.

PLEASE LET US KNOW PRIOR TO YOUR APPOINTMENT IF YOU EXPERIENCED SIGNIFICANCE LOSS IN ORDER FOR US TO PLAN ACCORDINGLY.